This web site is owned and operated by Electric Fencing Kits who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Electric Fencing Kits
The Cottage, Pulham
Phone: 01300 345229
Email: earthed [at] electricfencingkits [dot] co [dot] uk
Vat Reg Number: GB845 1306 43
Company number: 6273394 (England & Wales)
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit and debit card payments on-line or by telephone. You can also download an order form from the website and fill in the details and send or fax it to us.
BY CREDIT/DEBIT CARD, select pay by Credit Card and you will be taken to our secure payment server, Protx, where you can enter your payment details using secure 128-bit encryption. Email confirmations will follow immediately upon completion.
If you experience problems making a payment please check you have entered your email address correctly (no spaces, most payment errors are due to this problem), your name, address and particularly postcode are correct. If this still does not resolve the problem please call Anne on 01300 345229.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order when full payment has cleared, and hence a contract between us. Your Invoice will be included with the goods. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Vat is applied at the current rate to items subject to tax and is included in the price shown next to the item. When viewing the shopping basket the price is shown excl vat so that the tax amount is shown separately.
Shipping And Handling
Carriage charges for all goods are worked out by weight in the shopping basket and are quoted ex. vat.
To find out delivery charge just add goods to the basket and then My Basket, select destination and ex. vat delivery charge will be displayed. We despatch goods to UK only.
FREE DELIVERY on all orders over £100 to Mainland UK addresses (calculated before any delivery charge is added).
Electric Fencing items are despatched next working day when in stock, or we will despatch same day if possible, via courier on a next working day delivery. If goods are placed on back order we will inform you and offer a refund if necessary. If your order is urgent please let us know and will do our best to get the goods to you as soon as possible.
A signature upon delivery is usually required for high value orders but, if this is not possible, and you are happy that it will be safe to leave the goods at the delivery address without a signature, please let us know. There is a space during the checkout process for adding any special delivery instructions.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from within the UK 20% VAT is charged and this is included in the price of the product on the product pages but shown excl. vat in the shopping basket.
Credit Card Security
Order online 24 hours a day or, to order by phone, please call 01300 345229 - 8am to 5.30pm, Mon-Fri and 9am to 4pm Saturday.
We use SagePay for all card payments, and accept all major credit cards - offering you the best consumer protection possible.
You may also choose to pay via PayPal Express.
For security we make use of sophisticated SSL encryption on all transations.
We are VAT registered in the UK
Your payment details are never stored on our systems.
Contact us if you have any questions or concerns, we'll always be happy to help.
We guarantee your satisfaction. Goods that are received damaged or faulty will be replaced immediately. All electric fence energisers have a 2-year warranty and, if a fault occurs, will be returned to Gallagher UK or Hotline Electric Fencing for repair or replacement. Please note: Water damage to Electric Fence energisers invalidates the warranty.
Please notify us immediately by email or phone if you find the goods damaged upon receipt and we will replace immediately. If you decide you no longer require the goods within 7 days of the day after receipt (the 'cooling-off' period), we offer a full refund including your original carriage charges. Just return the goods with original packing as new and we will refund your payment card. For returned goods over 7 days after the 'cooling-off' period we reserve the right to charge a re-stocking charge. Goods that have been used will not warrant a full refund but this will be considered on an individual basis.
Electric Fencing Kits (Flyte so Fancy Ltd) offer advice by telephone and in detail on the website and we ask that you consider this when making any purchase. If you purchase goods against that advice Electric Fencing Kits (Flyte so Fancy Ltd) cannot be held liable if they are then found not to be suitable for your purposes.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01300 345229 (International +44 01300 345229) or fax us on or write to us at The Cottage Pulham Dorchester Dorset DT2 7DX United Kingdom
Flyte so Fancy Ltd (trading as Electric Fencing Kits) do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
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Please notify us immediately by email or phone if you find the goods damaged upon receipt and we will replace immediately. If you decide you no longer require the goods within 7 days of the day after receipt ('cooling off period'), we offer a full refund including original carriage charges in accordance with Distance Selling Regulations (DSR). Just return the goods with the original packing and we will refund your payment card. For returned goods over the 7 day 'cooling off' period we reserve the right to charge a re-stocking charge. Goods that have been used will not warrant a full refund but this will be considered on an individual basis.
Flyte so Fancy Ltd offer advice by telephone and in detail on the website and we ask that you consider this when making any purchase. If you purchase goods against that advice Flyte so Fancy Ltd cannot be held liable if they are then found not to be suitable for your purposes.
For faulty goods we will always offer a replacement. All electric fence energisers have a 2 year guarantee and these will be returned to Gallagher UK or Hotline Electric Fencing for repair or replacement.
If you have any queries about returns and refunds please contact Anne at Flyte so Fancy on 01300 345229
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Electric Fencing Kits is a website wholly owned and run by Flyte so Fancy Ltd. No goods will be shipped without payment in full by credit/debit card or cheque payable to Flyte so Fancy Ltd. Goods are supplied subject to conditions of sale. We do not relinquish title of these goods until payment is received in full. VAT is charged at 20% where applicable.